At Well and Truly Travel, we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding your information.
Who We Are
Well and Truly Travel is an independent travel agency specialising in package holidays.
Business Owner
: Tania Nash
Address:
Craft Studio 47
Barleylands Village
Barleylands Road
Billericay
Essex
CM11 3UD
Email: tania@wellandtrulytravel.co.uk
Telephone: 07414 745514
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
What Information We Collect
When you enquire about or book a holiday with us, we may collect:
• Your name
• Address
• Email address
• Telephone number
• Date of birth
• Passport details
• Details of the people travelling with you
• Emergency contact details (where required)
• Travel preferences and booking history
• Payment information where necessary to process your booking (we do not store your full payment card details)
Where required to arrange your holiday, we may also collect information about:
• Medical conditions
• Disabilities
• Mobility requirements
• Dietary requirements
• Any assistance you require while travelling
We only collect the information we need to arrange and manage your travel plans.
How We Use Your Information
We use your personal information to:
• Arrange and book your holiday
• Communicate with you about your booking
• Process payments where applicable
• Pass necessary information to tour operators and travel suppliers
• Arrange any special assistance you request
• Meet our legal and regulatory obligations
• Respond to questions or customer service enquiries
• Keep records of your booking
If you choose not to provide certain information, we may not be able to complete your booking.
Health Information
If you tell us about a medical condition, disability or any special assistance you require, we will only use this information to help arrange your holiday and ensure your travel providers can provide the support you need.
We will only share this information with the relevant tour operator, airline, hotel or other travel supplier where it is necessary for your booking.
Marketing
From time to time, we may contact existing customers with information about special offers, travel inspiration or new holidays that we think may be of interest.
If you do not wish to receive marketing from us, you can let us know at any time by contacting us or using the unsubscribe option included in our emails. We will always respect your choice.
Who We Share Your Information With
To arrange your holiday, we may need to share your information with:
• Tour operators
• Airlines
• Hotels and accommodation providers
• Transfer companies
• Cruise operators (where applicable)
• Airport assistance providers
• Insurance providers (where applicable)
• Payment providers
• Government or border authorities where required by law
We only share the information that is necessary for your booking.
International Transfers
As travel often involves destinations outside the UK, your personal information may need to be transferred to countries outside the United Kingdom so that your holiday can be arranged.
Where this happens, we will only share the information necessary to provide your travel arrangements.
How Long We Keep Your Information
We only keep your information for as long as necessary.
This will usually mean:
Booking records are kept for up to six years to meet legal, tax and accounting requirements.
Marketing information is kept until you ask us to stop contacting you.
Health information is retained only for as long as necessary to administer your booking and meet any legal obligations.
When we no longer need your information, it will be securely deleted or destroyed.
Keeping Your Information Safe
We take appropriate steps to keep your personal information secure.
Only authorised people have access to your information, and we use secure systems and procedures to help protect it against unauthorised access, loss or misuse.
Your Rights
Under UK data protection law, you have the right to:
• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information where appropriate.
• Ask us to restrict how we use your information in certain circumstances.
• Object to receiving marketing from us.
• Withdraw your consent where we rely on your consent to process your information.
To exercise any of these rights, please contact us using the details at the top of this Privacy Policy.
Complaints
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law or the way we operate our business.
The latest version will always be available on our website.
Last updated: August 2026